Privacy Policy

Effective Date: January 1, 2024

At MortDash, a product designed, developed, and owned by zaneCoder LLC (“Company,” “we,” “us,” or “our”), your privacy is our top priority. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in connection with your use of our mortgage technology platform.

1. Information We Collect

We collect the following types of information from our users:

• Personal Information: Including your name, address, email address, phone number, social security number, financial account details, loan information, employment details, and other information necessary for the mortgage process.
• Professional Information: Including employer name, job title, and details of your work-related activities.
• Usage Data: Information about how you interact with our platform, including IP address, browser type, operating system, device information, and referral URLs.
• Third-Party Data: We may collect data from third-party services such as loan origination systems, credit agencies, and public records.

2. How We Use Your Information

We use the information collected for the following purposes:

• Mortgage Processing: To facilitate mortgage applications, verify customer details, assist loan officers and brokers, and process financial documents.
• User Authentication: To verify your identity when accessing the platform and to protect your account.
• Service Delivery: To provide and improve our services, including customer support, document management, and product enhancements.
• Compliance and Legal Requirements: To comply with applicable laws, regulations, and mortgage industry standards.
• Marketing Communications: With your consent, we may use your information to send promotional messages, updates, and newsletters related to our products and services.
• Analytics: To analyze and improve user experience by evaluating performance metrics and platform interactions.

3. How We Share Your Information

We may share your personal data under the following circumstances:

• Service Providers: We share data with trusted third-party vendors who assist in platform hosting, data storage, analytics, marketing, payment processing, and security.
• Financial Institutions: For users processing mortgage applications, we share data with banks, credit agencies, loan officers, and brokers.
• Legal and Compliance: We may share information if required by law, such as to comply with a subpoena or a regulatory request, or in connection with legal claims or audits.
• Business Transfers: In the event of a merger, acquisition, or asset sale, we may transfer your personal data to the acquiring entity.

4. Data Security

We implement industry-standard security measures to safeguard your personal information, including encryption, access control, and secure data storage. However, please be aware that no security system is impenetrable, and we cannot guarantee the security of our systems 100%.

5. Your Data Rights

Depending on your jurisdiction, you may have the following rights:

• Access and Correction: Request a copy of the data we hold on you and correct any inaccurate information.
• Deletion: Request that we delete your personal data, subject to legal obligations to retain certain data for regulatory or compliance purposes.
• Opt-Out: Opt-out of marketing communications at any time.
• Data Portability: Request a copy of your data in a structured, machine-readable format.

6. Third-Party Integrations

MortDash integrates with several third-party services, including but not limited to credit agencies, loan origination systems, and cloud storage providers. These services may have their own privacy practices, which we encourage you to review.

7. International Data Transfers

If you are located outside the United States, please be aware that we transfer data to, and process data in, the United States and other countries. By using our platform, you consent to this transfer and acknowledge that your data will be processed under U.S. law.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any updates will be posted on this page, and we will notify you of significant changes via email or through the platform.

If you have any questions or concerns about our Privacy Policy, please contact us at help@MortDash.com.